A motivated and proven computer engineer with 10+ years of experience in IT Support and Windows OS. For the past 3 years working with Microsoft 365, Sharepoint, and the Power Platform.
Also, known as a warm and helpful person as well as a team member and always willing to learn new things.
In love with technology, innovation, people, travelling, eating and coffee.
Date of birth: June 18, 1987
Address: 31 Ridge Valley Rd, Halifax, NS B3P 2E4
Phone: +1 (782) 774-7407
January 2022 – Present
IT assets management, training new hires on the technologies used in the company, setting up the hardware and software required for new hires as well as creating any user accounts, and providing IT Support levels 1 and 2 (phone/chat/desk-side) to staff, communicating with vendors, documenting internal IT procedures and/or solutions, participating in the implementation of IT projects, planning, designing, developing, documenting, and troubleshooting cloud solutions in the Microsoft Power Platform, as well as RPA (Robotic Process Automation), flows on Power Automate Desktop, Power Automate, and UIPath.
Support, and troubleshoot Microsoft technologies like Windows Server AD, Azure AD, SharePoint, Microsoft 365 furthermore third-party apps like 3CX, Veeam B&R, and Kaspersky Endpoint Security.
January 2020 – January 2022
Desktop imaging, Windows installations and/or updates, provide level 1 phone/chat/email/desk-side support on Microsoft technologies, support Active Directory, Microsoft 365 Services, and Kaspersky Endpoint Security, as well as Robotic Desktop Automation (RPA), flows on Power Automate and UIPath, making and supportting applications on the Microsoft Power Platform
Catering staff – Elation Ltd
May 2018 – June 2019
Setting up and dismantling all tables, chairs, plates, decorations, linens, glasses, projector, sound, cutlery and place settings where the guests will be seated, working during meetings, conferences, weddings, family parties and outside catering.
As a bartender welcoming customers, mixing beverages using an extensive range of ingredients
including liquor, bitters, soda, water, and sugar, maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
September 2014 – December 2017
Leading, planning, and organizing projects of web pages, Windows licensing, preventive and corrective maintenance, wireless, structured cabling, Active Directory servers and File Server.
Act as a team leader of a group of engineers that are capable of solving company needs in a timely manner.
- Windows OS 80% 80%
- Low-Code development 60% 60%
- Microsoft 365 60% 60%
- Web design 50% 50%
- WordPres (Divi) 50% 50%
- UIPath 40% 40%